Payment Status, Payouts, and Refunds

Open the event’s Payments page, or open a collection under Events and find Payments and refunds. Records appear when someone starts checkout, so a record does not necessarily mean they have paid.

• Collected: successful payments before fees and refunds.
• Refunded: money recorded as refunded.
• Awaiting payment: a count of unfinished checkouts, not money received.

Each record shows the payer, items, amount, and status. Use View receipt when available or Refresh payment status to check an individual payment. The page shows the latest 100 checkout records; Export CSV includes the full history.

• Checkout being prepared or Awaiting payment: checkout has started, but successful payment has not been confirmed.
• Payment processing: Stripe is still resolving the payment. Wait for the result before asking the guest to pay again.
• Paid: payment succeeded. For a paid event signup, the place is confirmed once the payment is successfully applied to that signup.
• Checkout expired or Checkout cancelled: that checkout has closed. The guest can return to the public page and start again if places are available.
• Refund being arranged: payment arrived but a place could not be confirmed. Signup Bubble starts a refund and keeps its status on the private payment page.

A paid signup can hold capacity while checkout is unresolved. Closing the browser does not immediately release the place. The hold stays until the payment is resolved or safely closed, so another person cannot take a place while its payment is still completing.

A Paid record means the guest’s payment succeeded. It does not mean the money has already reached your bank. Open the connected Stripe account from Payment settings to see your balance, payout schedule, bank details, and any verification requests.

Timing depends on Stripe and your account, including whether this is your first payout. See Stripe’s payout guidance (opens in a new tab). The Collected total in Signup Bubble is a gross payment total, so it can differ from the payout after fees and refunds.

Choose Pause collection to stop accepting new paid registrations or collection payments. Existing checkout attempts and records are kept. Free event selections can continue, and a required fee stays required while collection is paused. Use Resume collection when ready; Stripe must still be ready too.

For an event, choosing Keep it free and saving makes future signups free. Changing prices affects new checkouts, not payments already made. Pausing, changing a price, or making an event free does not automatically issue refunds.

1. 1

   Open the payment record

   In Payment records or Payments and refunds, expand Refund for the payment you want to return. Personal organizers can refund their payments; organization refunds require an admin.

2. 2

   Choose what happens to the signup

   Refund and cancel signup releases the place after the refund succeeds. Refund only returns the payment and keeps the booking. Collections have no signup to cancel.

3. 3

   Confirm the amount

   Signup Bubble refunds the remaining paid amount to the original payment method. Choose Confirm refund. For a custom partial amount, use the connected Stripe account.

4. 4

   Check the result

   A refund may show Refund in progress before completing. Refresh payment status if needed. Refund needs attention means you should check the payment and Stripe account before trying again.

A full refund returns the Signup Bubble fee. Stripe’s original processing fees may remain; check Stripe’s refund fee guidance (opens in a new tab). The guest’s bank determines when the refund appears. Payment records remain available after a refund.

Refunds made directly in Stripe are reflected in Signup Bubble as their status updates. If you also need to cancel the signup and free the place, manage that separately in Signup Bubble.

A paid guest can still edit ordinary contact details, but changes to priced slots or party size can affect what they owe. Ask them to contact you about those changes; a refund and a new signup may be needed. Refund only is useful when you want to return money while keeping their existing place.

Guests can use their private payment link to check status and open a Stripe receipt when available. Successful-payment emails include that link. For an event booking, their manage-signup page also links to the payment. Keep private links separate from the public event or collection link you send to everyone.

Guests should contact the organizer about what a payment covers, cancellations, and refunds. Organizers can use Stripe support (opens in a new tab) for bank payouts, account verification, or disputes, and Signup Bubble support for event, collection, or payment-status problems. Include the page link, approximate payment time, and the status you see.

Related guides: Payments overview and Stripe setup.